Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • The search for travel management's Holy Grail
    October 10, 2018
    Combining accurate network estimates and forecasts with real-time information is the way to deal with traffic hot spots. Alan Dron looks at products which aim to achieve just that. Traffic management authorities have for years been trying to get ahead of the game. Instead of reacting to situations, they want to be able to head them off as they occur – or even before they happen. Finding that Holy Grail of successfully anticipating problems will save time, tension and tempers on city streets. Two new system
  • Bespoke ITS is helping to reduced collisions on America’s rural roads
    October 22, 2014
    David Crawford cherrypicks conference and award highlights Almost 30% of all US citizens live in rural areas or very small communities, and 34 of the 50 states exceed this level in their own populations, with the proportions rising as high as 85%. And although rural routes carry only 35% of all traffic, the accidents that occur on them account for some 54% of all US road traffic accident deaths.
  • Want intelligent transit? Then share data
    March 2, 2022
    How will the US deploy intelligent transit networks that enable connected vehicles? Data sharing is crucial if urban mobility users are to benefit, explains Timothy Menard of Lyt
  • Dynniq tests virtual tool for air quality evaluation and monitoring
    June 23, 2016
    An air quality evaluation system that utilises existing data has been modelled on the UK’s motorways and tested in Manchester as Peter Kirby and Paul Grayston describe. It has long been known that emissions from road transport are the principal source of NO2 pollution, especially in the urban environment, and that appropriate transport management can play a big role in meeting environment and public health objectives.