Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • NTTA: Diversity boosts access & opportunity
    November 3, 2021
    North Texas Tollway Authority has won IBTTA’s first Diversity, Equity and Inclusion Award. But what made the organisation’s focus on disadvantaged, minority and woman business enterprises stand out?
  • IRF Geneva leads UN road safety meeting
    October 5, 2022
    The International Road Federation (IRF) in Geneva convened key industry leaders to discuss “Action for Road Safety: Private Sector Leadership” on the occasion of the UN High Level Meeting on Global Road Safety hosted in New York
  • Videalert launches civil enforcement as a service
    June 23, 2015
    UK enforcement supplier Videalert has launched a civil enforcement as a service (CEaaS) solution. Using the company’s Department for Transport Manufacturer Certified hosted platform, CEaaS enables councils to significantly change the way they specify and procure CCTV–based enforcement systems. It introduces the ability to purchase CCTV traffic services on demand with installations taking place in days rather than months. Available for a fixed monthly cost per location or on a fee-per-PCN basis, CEaaS
  • Mobilising data for the future of urban transport
    August 8, 2018
    It's not just gathering the data that's important, says Johan Herrlin - it's making sure that transport organisations share it with one another that will determine travellers' satisfaction. Data is transforming the way we move around cities, from family car journeys to the daily train commute. Gone are the days when travelling from A to B meant remembering your AA map and having to ask for directions at regular intervals. If you were trying to navigate London as a tourist a mere decade ago, it required