New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • Debating road user charging systems
    January 26, 2012
    Are pre-launch trials of charging systems the way to improve public acceptance? Or is the real key a more robust political attitude? Here, leading system suppliers discuss the issue. The use of distance-based Road User Charging (RUC) is now well established, at least for heavy goods vehicles on strategic roads. However demand management for all vehicles, whether a distance-based charge or some form of cordon scheme, has yet to make significant progress. This is in spite of the logic and equity of RUC being
    Read More
  • European Mobility-as-a-Service Alliance launched
    October 6, 2015
    Twenty European organisations have joined forces to establish the first Mobility as a Service (MaaS) Alliance. This new initiative will work towards a truly European and common approach to MaaS through public and private stakeholder cooperation, providing the basis for the economy of scale needed for a successful implementation in Europe. The Alliance will be officially launched in the Finnish Pavilion (C37) at the ITS World Congress in Bordeaux on 6 October at 1300. The key concept behind MaaS is to
    Read More
  • EC transit wishlist: face masks, distancing, cleaning, contactless
    June 3, 2020
    European Commission also recommends Covid-19 isolation facilities at transport hubs
    Read More
  • US IntelliDrive cooperative infrastructure programme
    February 2, 2012
    The 'rebranding' of the US's Vehicle-Infrastructure Integration programme as IntelliDrive marks an effort to make the whole undertaking more accessible both in terms of nomenclature and technology. Shelley Row, director of the ITS Joint Program Office within USDOT's Research and Innovative Technology Administration, talks about the changes
    Read More

Highlighted Content