MBTA chooses Cubic to deliver next-generation fare payment system

Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options. The agreement also involves a public-private partnership, in which Cubic and John Laing will
November 22, 2017 Read time: 2 mins

378 Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options.

The agreement also involves a public-private partnership, in which Cubic and John Laing will arrange the funding for the implementation and operation of the system to help MGTA finance the capital updating program while transferring key risks to both companies. The award is subject to contract finalization.

Additional access will be created for users through a retail merchant network as well as optimum placement and types of ticket vending machines, kiosks and wide-aisle gates. Customers will be able to review transactions, set up payment methods, enable autoloads and load value and products; and a mobile app that offers the same functionality as the website.

Personalized transit accounts will be set-up for users to view ride history, check balances, add value as well as report lost or stolen cards to protect their funds. Mobile phones can also be used like ticket vending machines to check account balances and recharge fare accounts anywhere to provide greater convenience and shorter lines.

Cubic will be responsible for the design, integration, supply and implementation of the system as well as the platform and back office hosting; card fulfilment; financial services including clearing and settlement; and the retail merchant network. Equipment will include fare validators, fare gates and vending machines for all MBTA subway and rail stations, in addition to more than 1,000 buses.

Matt Cole, CTS president, said: “We have listened to and heard what Bostonians have to say about their aspirations for a new payment system, and we understand the challenges to transition from CharlieCard to the next generation system. From the many focus groups we conducted; community groups we spoke with; conversations with city leaders; and, other important voices of Boston's culturally-rich neighbourhoods, we are confident our system design addresses the accessibility and equity concerns of all the communities served by the MBTA, many of whom said they want simplified and seamless options for travel."

For more information on companies in this article

Related Content

  • Google launches NFC-enabled transit payment card in Kenya
    June 11, 2012
    Google launches NFC-enabled transit payment card in Kenya Google has launched Beba in Kenya, a pre-paid NFC (near field communication)-enabled card to allow cash-free payment of bus fares by transit travellers. According to TechMtaa, an African technology website, the move was expected, and is rolling out first in Nairobi. The card, which can be loaded with up the local equivalent of US$115, is likely attractive to customers, as it may help them dodge rising rates, or bus drivers that don’t provide exact or
    Read More
  • Cubic mobile ticketing app completes 10 million sales in Germany
    May 25, 2017
    German transport provider Rhein-Main-Verkehrsverbund (RMV), which launched the Cubic Transportation Systems (CTS) mobile ticketing app in 2010, has now sold 10 million tickets through the app. Cubic has operated the mobile ticketing system for RMV since launch and continues to work with its customer to incorporate new features. RMV provides bus and train services for an annual passenger count of 727 million. According to Professor Knut Ringat, managing director of RMV, its mobile ticketing is the most succe
    Read More
  • Parkeon delivers self-service ticketing for Sydney
    August 2, 2016
    Self-service ticketing technology developed by UK company Parkeon has been installed across Sydney, Australia to make multimodal travel easier and more convenient for users of the Opal smart card scheme. The company has provided 255 ticket vending and smart card recharge machines for Transport for New South Wales train, light rail and ferry terminals to issue disposable single-trip cards and enable subscribers to reload their cards via cash or card. Parkeon developed self-service technology based on i
    Read More
  • Bus location system delivers real-time passenger information
    November 28, 2012
    VeriFone Systems has installed its open-architecture vehicle tracking TransitPAY system on more than 1,000 buses serving the Bronx, following the award of a US$8.5 million contract by the Metropolitan Transportation Authority (MTA) of New York. The Bronx contract award follows a similar contract in 2011 for the Staten Island fleet component of the MTA Bus Time system, which uses VeriFone on-board systems to generate location data that is communicated wirelessly to the Bus Time server that passengers can acc
    Read More

Highlighted Content