MBTA chooses Cubic to deliver next-generation fare payment system

Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options. The agreement also involves a public-private partnership, in which Cubic and John Laing will
November 22, 2017 Read time: 2 mins

378 Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options.

The agreement also involves a public-private partnership, in which Cubic and John Laing will arrange the funding for the implementation and operation of the system to help MGTA finance the capital updating program while transferring key risks to both companies. The award is subject to contract finalization.

Additional access will be created for users through a retail merchant network as well as optimum placement and types of ticket vending machines, kiosks and wide-aisle gates. Customers will be able to review transactions, set up payment methods, enable autoloads and load value and products; and a mobile app that offers the same functionality as the website.

Personalized transit accounts will be set-up for users to view ride history, check balances, add value as well as report lost or stolen cards to protect their funds. Mobile phones can also be used like ticket vending machines to check account balances and recharge fare accounts anywhere to provide greater convenience and shorter lines.

Cubic will be responsible for the design, integration, supply and implementation of the system as well as the platform and back office hosting; card fulfilment; financial services including clearing and settlement; and the retail merchant network. Equipment will include fare validators, fare gates and vending machines for all MBTA subway and rail stations, in addition to more than 1,000 buses.

Matt Cole, CTS president, said: “We have listened to and heard what Bostonians have to say about their aspirations for a new payment system, and we understand the challenges to transition from CharlieCard to the next generation system. From the many focus groups we conducted; community groups we spoke with; conversations with city leaders; and, other important voices of Boston's culturally-rich neighbourhoods, we are confident our system design addresses the accessibility and equity concerns of all the communities served by the MBTA, many of whom said they want simplified and seamless options for travel."

For more information on companies in this article

Related Content

  • New York's Metro-North Railroad to test smartphone tickets
    July 13, 2012
    The Metropolitan Transportation Authority Metro-North Railroad, working with transit mobile ticketing specialists Masabi US, will begin testing a smartphone app that will let people buy their train tickets anywhere, anytime and never have to hold a piece of paper. During the pilot, select users will be able to download the free app to their iPhone, Android or Blackberry phones. Through the app, these users can buy any type of ticket, one-way, round trip, 10-trip, monthly etc, with any origin and destination
    Read More
  • Malta upgrades public transport system
    March 30, 2016
    Spanish technology company GMV has been awarded a contract by the Malta Public Transport (MPT) to provide the advanced fleet-management and video surveillance system (SAE-CCTV) and the electronic fare-collection system for the modernisation of Malta’s buses. MPT has purchased 143 new low-floor buses for the modernisation process; these feature an advanced fleet management system along with a state-of-the-art ticketing system. The SAE-CCTV is GPS, 3G and wifi-enabled, with door sensors, connection to a
    Read More
  • Strike action prompts commuters to try something different
    June 2, 2014
    David Crawford highlights responses to transit disruption on both sides of the Atlantic. Shortly before workers at San Francisco Bay Area Rapid Transit (BART) began a lengthy round of pay and conditions-related strikes in summer 2013, impacting on the daily lives of 400,000 communities, online ridesharing group Avego publicised a new web address: bartstrike.com. By the start of the following week, Avego was encouraging stranded commuters to download its smartphone app by offering them the chance in a raffle
    Read More
  • Boston partners with traffic app Waze on traffic management
    February 17, 2015
    Boston, US, has formed a new data-sharing partnership with Google-owned traffic app Waze, to enable the city’s drivers, cyclists and pedestrians to check real time traffic conditions on Boston’s streets. The partnership aims to help improve traffic flow in Boston in two principal ways. As part of the partnership, the City will share information on expected road closures with the 400,000 users of Waze in Greater Boston, helping them find the best way to get around town. In addition, aggregated information o
    Read More

Highlighted Content