Skip to main content

First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • Blockchain: the next big thing for ITS? Really?
    October 8, 2018
    Everyone’s heard of blockchain – but most people are less sure about what it really is, and how it might be used in transportation. Andrew Williams peers into cyberspace to find some answers. A growing number of organisations in the ITS industry are exploring how blockchain technology could be used for ITS and mobility applications. So, what exactly is blockchain technology? What are the key current and potential applications in the mobility and ITS sector? And what practical benefits might it bring?
  • Moovel launch mobile ticketing solution for Caltrain rail service
    February 15, 2018
    Moovel North America has launched its Caltrain Mobile application with the intention of offering a more convenient and accessible ticketing solution for commuters using the rail service along the San Francisco Peninsula and Santa Clara Valley (SCV). It is said to enable users to purchase, store and access fares directly from their smartphones. Caltrain Mobile aims to provide users with 24/7 purchasing capabilities; multi-ticket options which are purchasable from one phone and; full compliance with Payment
  • First pan-London Car Club Action Plan launched
    May 21, 2015
    Around 85 per cent of UK car club members already based in London New plan will help reach new joint target of one million London car club members by 2025 Future growth of car clubs will help improve London’s air quality and reduce congestion in the Capital A new ‘strategy for car clubs’ in London has been launched today (21 May), to encourage residents and businesses across the capital to sign up to car club schemes as an alternative to direct car ownership. The new action plan, jointly developed b
  • Aimsun to build transport model of Greater Manchester
    July 31, 2024
    It will be used for transport planning and traffic management in UK city's Bee Network