First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • March 16, 2021
    UK puts £3bn into new bus strategy
    Daily fare caps, plus better coordination of multimodal services, are promised
    Read More
  • April 30, 2019
    Report calls for per-mile road charging scheme in London
    London’s mayor Sadiq Khan has been urged to replace the city’s existing road charge schemes with a single system that charges drivers per mile. Called City Move, the scheme would apply in areas of high demand and poor air quality. Rates would vary by vehicle emissions, local levels of congestion and pollution and availability of public transport alternatives – but would be set before the journey begins. A report by thinktank Centre for London - Green Light: Next Generation of Road User Charging for a Hea
    Read More
  • September 13, 2019
    NACTO releases ‘blueprint’ for AVs in cities
    Autonomous vehicles (AVs) must be part of future transport policies which prioritise efficiency and fairness, according to senior transport executives in the US and Canada. The second edition of the National Association of City Transportation Officials (NACTO)’s Blueprint for Autonomous Urbanism sets out what it calls “the concrete steps that will need to be taken to ensure an equitable, people-first city”. NACTO is a collection of 81 North American cities and transit agencies which exchange ideas and coo
    Read More
  • February 26, 2020
    Siemens: self-driving minibuses are the future of first-/last-mile
    Markus Schlitt, CEO of intelligent traffic systems at Siemens Mobility, talks to ITS International about safety and why it is important for cities to offer additional shared and connected transit options.
    Read More

Highlighted Content