First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • November 23, 2018
    Milwaukee’s bus service offers jobs lifeline
    A bus-to-jobs project in Milwaukee provides a useful service for low-paid workers. A new report shows the economic impact of potential closure on local employers - and demonstrates the importance of public transit networks for disadvantaged communities The city of Milwaukee, Wisconsin, has a problem. Getting people into out-of-town districts for work is an engine of economic growth, but it costs money. The Milwaukee County Transit System (MCTS) bus routes 6 and 61 - also known as JobLines - provide acces
    Read More
  • February 23, 2018
    Init installs e-fare system on over 530 bus routes in Orange County
    Init has installed its e-fare validators on more than 530 fixed-route buses that belong to the Orange County Transportation Authority (OCTA) as part of a system-wide project. The upgrade is expected to improve passenger experience by providing a more convenient payment option while allowing for potential future regional fare integration. Through the OC Bus Mobile app, riders can now scan a QR code from their smartphones on the validators to pay for fares when boarding a bus. In addition, the validators
    Read More
  • February 23, 2018
    Init installs e-fare system on over 530 bus routes in Orange County
    Init has installed its e-fare validators on more than 530 fixed-route buses that belong to the Orange County Transportation Authority (OCTA) as part of a system-wide project. The upgrade is expected to improve passenger experience by providing a more convenient payment option while allowing for potential future regional fare integration. Through the OC Bus Mobile app, riders can now scan a QR code from their smartphones on the validators to pay for fares when boarding a bus. In addition, the validators
    Read More
  • April 16, 2019
    5G or not 5G?
    Just a few years ago, there was only one solution in terms of communications protocols for delivering vehicle connectivity. Now, road operators and vehicle manufacturers face choices – including a moral choice, perhaps. Jason Barnes looks at the current state of play There is a debate raging in the ITS world over future communications protocols. Asfinag, Austria’s national strategic road operator, has announced it will from 2020 be using ITS-G5 to support cooperative ITS (C-ITS) applications (‘First thin
    Read More

Highlighted Content