Cubic and Abellio win at the Global AirRail Alliance Awards

Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards. Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. NextAgent technology provides a virt
November 15, 2016 Read time: 1 min
378 Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations.

NextAgent technology provides a virtual ticket office and customer information point in remote locations where there is limited space for a full ticket office. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

Related Content

  • July 4, 2012
    Meeting the challenges of smartcard fare payment
    David Crawford monitors a growing trend in contactless smartcard ticketing The north east United States has become a hive of activity in the smart fare payment arena. In October 2011, the New York Metropolitan Transportation Authority (MTA) published, as a preliminary to an imminent procurement process, the detailed concept of its New Fare Payment System (NFPS). Based on open payment industry standards, this is designed to be implemented on all MTA bus and subway services operated by New York City Transit (
    Read More
  • September 2, 2015
    Cubic to update Bay Area Rapid Transit revenue management system
    Cubic Transportation Systems (CTS) has been awarded a $12.6 million contract by the San Francisco Bay Area Rapid Transit District (BART) to update its revenue management system. The state-of-good-repair project includes ticket vending machines, add fare machines, fare gates and parking validator devices to extend the equipment life while providing new payment functionality that can be used in the future. In addition, the new readers for BART’s equipment will have Europay, MasterCard and Visa (EMV)-co
    Read More
  • January 26, 2018
    Cubic to showcase One Account platform at London conference
    Cubic Transportation Systems (CTS) will demonstrate its account-based ticketing and open-payment platforms and new mobile technologies at the Transport Ticketing Global conference in London from the 23-24 January 2018. The presentation is aimed at exhibiting strategies for increasing efficiencies for transportation operators and convenience and accessibility for travellers.
    Read More
  • September 23, 2016
    Cubic opens global operations centre in the UK
    Cubic Transportation Systems (CTS has opened a new Global Operations Centre (GOC) in the UK, which aims to expand and strengthen the company’s leading intelligent transportation services offerings around the world. The GOC is located in Stockton-on-Tees in north-eastern U.K., an existing base of Cubic resources and infrastructure and the home of its intelligent transportation management system (ITMS) operations. The GOC will support Cubic customers around the world on a rolling 24/7 basis, deliverin
    Read More

Highlighted Content