Cubic and Abellio win at the Global AirRail Alliance Awards

Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards. Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. NextAgent technology provides a virt
November 15, 2016 Read time: 1 min
378 Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations.

NextAgent technology provides a virtual ticket office and customer information point in remote locations where there is limited space for a full ticket office. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

Related Content

  • December 17, 2013
    Cloud-based app paves way for near field ticketing
    Cubic latest introduction provides a short cut for transit authorities looking to offer travellers mobile, smart phone payment options. Transit operators wanting to provide travellers with a mobile fare payment option now have an ‘off-the-shelf’ solution in Cubic’s NextWave. Through the use of near field communications (NFC) technology, NextWave turns travellers’ mobile phones and tablets into the equivalent of a ticket vending machine able to instantly re-load contactless transit cards. It also enables the
    Read More
  • April 23, 2024
    Minneapolis-St. Paul’s Go-To gets the Cubic touch
    Contactless fare system is centrepiece of upgrade to transit ticketing in the Twin Cities
    Read More
  • March 1, 2013
    Integrating ferry transport into smart ticketing
    Transport authorities are increasingly looking to integrate ferry travel into the mix of public transport. David Crawford finds out more. The new A$370m (US$398m) Opal public transport smartcard system being installed by the Cubic Transportation Systems (CTS)-led Pearl consortium in Sydney is geographically the largest in the world to date. The consortium includes the Commonwealth Bank of Australia; Australian retail payment system provider ePay; Australian infrastructure engineering company Downer Group; a
    Read More
  • September 9, 2014
    Cubic and SenSen Networks agree on video analytics
    Cubic Transportation Systems has entered into a strategic alliance and licence agreement with Australia-based video analytics specialist SenSen Networks, enabling Cubic to distribute SenSen’s products and solutions that align with Cubic’s NextCity smart cities vision. The companies plan to deliver a range of solutions to the market, including automatic gate line monitoring in train stations and transport hubs using video analytics and intelligent video to increase commuter flow, detect health and safety
    Read More

Highlighted Content