Cubic and Abellio win at the Global AirRail Alliance Awards

Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards. Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. NextAgent technology provides a virt
November 15, 2016 Read time: 1 min
378 Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations.

NextAgent technology provides a virtual ticket office and customer information point in remote locations where there is limited space for a full ticket office. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

Related Content

  • November 24, 2017
    Cubic wins mobile ticketing contract for Rhein-Sieg Region, Germany
    Cubic Transportation Systems (CTS) has been awarded a mobile ticketing contract for Germany’s Rhein-Sieg area which includes Cologne, to enable customers to purchase tickets and manage their online accounts. It will support transport operator Kölner Verkehrs-Betriebe AG (KVB) is valued €920,000 (£819,000) for five years plus an estimated €600,000 (£534,000) in transaction fees.
    Read More
  • July 18, 2017
    Authorities look to MaaS for new solutions and cost savings
    The structure of society and the way in which our cities work will be completely transformed by Mobility as a Service (MaaS), Finland’s minister of transport and communications Anne Berner, told ITS International’s recent MaaS Market conference 2017 in London. In her keynote address, Berner told a packed audience of more than 200 ITS professionals that MaaS has the potential to help governments around the world meet their big city targets such as the rate of employment, the environment, the efficient use of
    Read More
  • July 4, 2024
    Unicard smart ticketing set for Scotland
    Solution will digitise Strathclyde Partnership for Transport’s ZoneCard ticketing
    Read More
  • September 23, 2014
    Cubic extends German smart ticketing contract
    Cubic Transportation Systems has successfully extended its service and maintenance contract for the eTicket back office system for one of the largest transport consulting and services companies in Germany, the Rhein-Main-Verkehrsverbund Servicegesellschaft mbH (rms). Developed by Cubic in December 2011, the area-wide multi-tenant central system (vHGS) contract extends the relationship until 2017, providing the opportunity for continuity and further development. The sales terminal in Cubic’s back office i
    Read More

Highlighted Content