Cubic and Abellio win at the Global AirRail Alliance Awards

Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards. Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. NextAgent technology provides a virt
November 15, 2016 Read time: 1 min
378 Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations.

NextAgent technology provides a virtual ticket office and customer information point in remote locations where there is limited space for a full ticket office. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

Related Content

  • April 10, 2012
    Why integrated traffic management needs a cohesive approach
    Traffic control is increasingly being viewed as one essential element of a wider ‘system of systems’ – the smart city. Jason Barnes, Jon Masters and David Crawford report on latest ideas and efforts for making cities ‘smarter’ Virtually every element of the fabric and utilitarian operations that make urban areas tick can now be found somewhere in the mix that is the ‘smart city’ agenda. Ideas have expanded and projects pursued in different directions as the rhetoric on making cities ‘smarter’ has grown. App
    Read More
  • August 1, 2012
    Developments in travel information display systems
    David Crawford looks at recent developments in travel information display systems. It is important to remember that we are investing in Real-Time Passenger Information [RTPI] to increase ridership," says Robert Burke, Managing Director of New Zealand transit tracking technology specialist Connexionz, which has been involved in at-stop and remote passenger information since 1995. "Superior information improves the perception of public transport reliability and gives the passenger more choices and greater con
    Read More
  • August 29, 2012
    Modernising India's bus travel
    Award-winning ITS initiatives are promising modernisation of bus travel as a key part of development plans for cities of the Indian state of Karnataka. The Indian state of Karnataka is poised to launch the next stage of a major rollout of ITS technology on its bus network following the August 2012 go-live of an award-winning passenger information system. The Karnataka State Road Transport Corporation (KSRTC), which is owned by the state government
    Read More
  • May 28, 2014
    Smoothing out city freight movements
    David Crawford welcomes a national first. Urban freight movements, while commercially and socially vital, are a growing logistical headache for planners and people alike. Figures from France’s Lyon Laboratory of Transport Economics indicate that goods transport in major urban areas accounts for: 20% of traffic; 35% of CO2 emissions made by all urban trips; and 50% of the diesel used; while final km delivery runs account for 20% of the total cost of the transport chain.
    Read More

Highlighted Content