Cubic and Abellio win at the Global AirRail Alliance Awards

Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards. Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. NextAgent technology provides a virt
November 15, 2016 Read time: 1 min
378 Cubic Transportation Systems (CTS) and Abellio East Anglia has received the Best Product/Innovation of the Year award for NextAgent at the Global AirRail Alliance (GARA) Awards.

Cubic’s NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call centre. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations.

NextAgent technology provides a virtual ticket office and customer information point in remote locations where there is limited space for a full ticket office. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

Related Content

  • March 24, 2014
    Cubic shows NextAgent virtual ticketing concept
    If you want to know the future of transport ticketing, make sure you visit the Cubic Transportation stand and check out NextAgent, the virtual ticketing concept that is set to revolutionise the industry. NextAgent Video Ticket Office acts as a combination of a conventional ticket office, vending machine, and call centre. The passenger speaks and interacts, face-to-face, with a clerk throughout the ticketing process, just as they would at a traditional ticket window. The only difference is that the intera
    Read More
  • May 29, 2013
    Cubic unveils new virtual ticketing office
    According to Cubic Transportation Systems, its newly-launched NextAgent is a radical new concept in transport ticketing using high-speed video links that enable passengers to interact with ticketing staff in real time, 24 hours a day, 365 days a year. A hybrid of ticket office, call centre and ticket vending machine, NextAgent enables transit operators to respond to a number of significant trends in ticketing, including a preference from some passengers for the regular or occasional option of purchasing tic
    Read More
  • March 24, 2016
    German city to test Cubic Transportation Systems’ virtual ticketing
    Essener Verkehrs (EVAG) is to pilot Cubic Transportation Systems’ (CTS) NextAgent virtual ticketing solution with its regional commuters at the central station in Essen, Germany. NextAgent delivers the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing. NextAgent’s integrated camera and document scanning enables photos and other personal documents to be verified. Live video lets cu
    Read More
  • December 19, 2014
    Cubic wins multi-million transit upgrade contract in Ireland
    Cubic Transportation Systems has won a major multi-million euro modernisation programme for Iarnród Éireann, Irish Rail. Cubic led a team of four providers with specialist transport expertise to deliver the best solution for Irish Rail’s new fully integrated ticketing management and distribution system. The combined capabilities of Cubic and Sqills, along with its other delivery partners, CRMCulture and Rail Solutions, also meet the requirements of Irish Rail’s Customer First Programme, which puts the cu
    Read More

Highlighted Content