Skip to main content

Contactless payments introduced on London's buses

Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses. Introducing the scheme, Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may
December 14, 2012 Read time: 4 mins
Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses.

Introducing the scheme, 1466 Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may have in their wallet - their contactless payment card - to pay their fare.

At first, paying for travel using a contactless payment card will only be available on London's buses, and will not include daily price capping.

The flat fare structure on buses simplifies the introduction of contactless payment and ensures it is successful before rolling it out to the wider transport network.

By the end of 2013, customers will be able to use a contactless payment card to also pay for travel on London Underground, Docklands Light Railway, London over-ground railway and trams and daily and weekly price capping will be included at this stage.

Discussions are also underway with the train operating companies that serve London about accepting contactless payment cards on National Rail services where Oyster is currently accepted.

TfL claim this widespread acceptance of contactless payment cards is a leading-edge development and will be a world first once it is integrated on all modes of transport in London.  TfL will also become one of the world's largest single merchants accepting contactless payment cards when the scheme is fully rolled out.

“Making it easier and more convenient for people to travel around London is a key priority for us and offering contactless payment on London's buses, alongside Oyster, is the first step in becoming the world's first transport network where customers can travel between bus, underground and rail by touching in with a contactless payment card.,” says Shashi Verma, TfL's Director of Customer Experience.

Mayor of London, Boris Johnson, said: “Lots of us have had the frustrating experience of dashing to board a bus only to discover that our Oyster card has run out of credit. So the arrival of this latest technology is welcome news, meaning that with a simple touch of a contactless payment card, people can avoid having to scrabble for change and also still benefit from the Oyster fare discount. This is the latest in a range of ways we are working to make passenger journeys even easier and more convenient.”

TfL has worked closely with the banking and payments industry, including 1750 American Express, 1756 MasterCard, 1758 Visa Europe and card issuers, to bring contactless payment to London's transport network.

The Oyster readers on all of London's buses have been upgraded to accept contactless payments alongside Oyster transactions and the software has been approved by all the major payments schemes and confirmed as meeting the security requirements of the global financial services industry.

Contactless payment is one of a series of new measures being introduced to make it easier and more convenient for customers to do business with TfL.

Recent improvements with the Oyster online accounts, that are available to all registered Oyster users, include emailed weekly or monthly journey history statements and the facility to request a refund for a maximum fare.

Future developments include a new TfL website that will launch next year providing a more personalised experience for users and the streamlining of the multiple phone numbers to contact TfL into one number.

For more information on companies in this article

Related Content

  • Governments must look beyond short-term spending of public funds
    February 2, 2012
    Phil Pettitt, Chief Executive of innovITS, the UK's ITS Centre of Excellence, argues that governments need to look beyond the short-term when looking to pump-prime economic recovery with public funds. It seems, in the current economic climate, that a 'good' day is one in which no company is announcing job cuts or going into administration. Consumer demand is down and businesses are retrenching, cutting costs and fretting over the consequences of shrinking opportunities and order books. It has not been this
  • Multi-modal’s long road into the transportation mainstream
    June 4, 2015
    Andrew Bardin Williams looks at 20 years of multimodal transport in the Sun Belt and beyond and the key requirement for user engagement. Phoenix residents will head to the polls in August to decide whether to implement a three-tenths of a cent sales tax to fund the city’s new multimodal transportation plan. It will be the second transportation-related sales tax hike in the past 15 years yet city officials and advocates expect the resolution to easily pass—despite the strong anti-tax environment that has dom
  • Introducing the Citymapper Smartbus
    May 9, 2017
    In coordination with Transport for London (TfL), which released open data for the project, Citymapper is testing a Smartbus service for London, which it says could reinvent the bus and improve mobility in congested cities. Starting on 9 and 10 May and running on an experimental route around Blackfriars and Waterloo Bridge, Smartbus uses a smaller vehicle, which Citymapper believes is necessary in crowded cities. It runs on a fixed route and uses bus stops. The bus has a smart display to inform passengers wh
  • Upgrade for Humber Bridge toll system
    August 20, 2013
    Work has begun on an ambitious US$8 million project to implement an innovative new electronic tolling system at the UK’s Humber Bridge, where the existing systems have remained largely unchanged since the bridge opened in 1981. The project is set to be completed by autumn/winter 2014 and will include a major redevelopment of the tolling plaza and systems, together with the creation of some of the first open tolling free-flow lanes in the UK. These will enable drivers to cross the Humber Bridge without s