Abellio and Cubic trial UK’s first ‘video ticket office’ at Stansted Airport

What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers. The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert. The system is currently being trialled at Stans
February 11, 2016 Read time: 2 mins
What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and 378 Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers.

The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert.

The system is currently being trialled at Stansted Airport to improve customer experience for rail users. NextAgent can use the inbuilt camera for document validation if needed and share information with passengers to help them make their journey. A wide range of UK destinations and train services is also available.

While the NextAgent at Stansted Airport currently only sells magnetic tickets, the unit is capable of delivering all the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing.

Related Content

  • October 9, 2015
    Transport for London and Cubic scoop another major ticketing award
    Cubic Transportation Systems (CTS) and Transport for London (TfL)’s contactless bankcard system have been awarded the Most Innovative Transport Project prize at the recent National Transport Awards, the seventh major award this year for Cubic and TfL’s contactless system. Launched in 2012, the contactless bankcard system was extended in 2014 to cover London’s entire transit network – including Tube, rail, bus and tram services. Since the introduction of the contactless payment scheme, more than 180 milli
    Read More
  • September 10, 2018
    CTS is preferred bidder to upgrade San Francisco Clipper system
    Cubic Transportation Systems (CTS) has been chosen by the San Francisco Metropolitan Transportation Commission (MTC) as the preferred bidder to modernise the Clipper fare payment system. Currently, 22 regional transit operators use Clipper in the Bay area, including Caltrain, SamTrans and Union City Transit. The upgraded system will include an integrated mobile app supporting a virtual Clipper card and provide users access to real-time information, top up their accounts, plan trips and allow them to tap
    Read More
  • January 21, 2016
    London joining forces with European cities to trial smart technology
    Using the River Thames to heat homes, testing electric bikes and trialling state-of-the-art smart parking bays are just some of the innovative projects to be put to the test in London as part of a Europe-wide technology drive. London is joining forces with cities across Europe in a US$27 million project that will demonstrate how innovative uses of technology can improve the lives of their residents. The Mayor of London, Boris Johnson, in partnership with the Royal Borough of Greenwich has been chosen to
    Read More
  • July 31, 2012
    Dubai metro - the world's longest automated rail system
    David Crawford reviews the recent opening of Dubai's Red Line. The US$7.6bn Dubai Metro, the Phase I Red Line of which started partial operation in September 2009, will be the world's longest driverless rail system on its planned completion in 2011. With a total length of some 75km, it will then overtake the 68.7km Vancouver SkyTrain and be able to carry over 1.2 million passengers on a typical day.
    Read More

Highlighted Content