Abellio and Cubic trial UK’s first ‘video ticket office’ at Stansted Airport

What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers. The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert. The system is currently being trialled at Stans
February 11, 2016 Read time: 2 mins
What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and 378 Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers.

The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert.

The system is currently being trialled at Stansted Airport to improve customer experience for rail users. NextAgent can use the inbuilt camera for document validation if needed and share information with passengers to help them make their journey. A wide range of UK destinations and train services is also available.

While the NextAgent at Stansted Airport currently only sells magnetic tickets, the unit is capable of delivering all the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing.

Related Content

  • November 21, 2012
    Transportation hub the centre of sustainable urban development
    A marriage of transit, technology and culture is taking shape in Minneapolis, with ITS systems vital to hopes for a sustainable development centred on a hub of public transportation. Construction started in July this year on ‘The Interchange’ – a station in the Midwest US city of Minneapolis claimed as the most spectacular expression yet of the fast-spreading North American concept of transit-oriented development (TOD). Due for completion in 2014, the Interchange is designed as a multi-modal public transpor
    Read More
  • June 13, 2017
    Transport integration separates rural idyll from remote isolation
    David Crawford investigates the operation of Total Transport in some of Europe’s more rural areas. Total Transport is a concept that is gaining traction in Europe as a means of making it easier for people without access to a car and living in rural and remote communities, to travel to work, the shops, schools and hospitals. It involves maximising vehicle availability and integrating scheduled services with other transport services (including taxis) commissioned or contracted by more than one local governmen
    Read More
  • May 21, 2025
    North Carolina moves ahead with Moovit
    US city of Burlington's transport users can also access Uber in app
    Read More
  • March 4, 2014
    Open data gives new lease of life to public travel information screens
    David Crawford finds resurgent interest in travel information screens for buildings. With city governments worldwide increasingly opening up and sharing their public transport data for general use, attention is focusing on the potential financial benefits – to transit operators and businesses more widely. Professor Stephen Goldsmith, who directs the US’ Harvard University’s Data-Smart City Solutions Project says: “Amid nationwide public-sector budget cuts, open data is providing a road map for improving tra
    Read More

Highlighted Content