Abellio and Cubic trial UK’s first ‘video ticket office’ at Stansted Airport

What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers. The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert. The system is currently being trialled at Stans
February 11, 2016 Read time: 2 mins
What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and 378 Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers.

The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert.

The system is currently being trialled at Stansted Airport to improve customer experience for rail users. NextAgent can use the inbuilt camera for document validation if needed and share information with passengers to help them make their journey. A wide range of UK destinations and train services is also available.

While the NextAgent at Stansted Airport currently only sells magnetic tickets, the unit is capable of delivering all the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing.

Related Content

  • July 31, 2015
    Cubic demonstrates integrated traffic management solutions
    Cubic Transportation Systems, the leading integrator of payment and information solutions and related services for intelligent travel applications, will be demonstrating its full range of integrated solutions and services for the future of traffic management at the 2015 ITS World Congress. As the company points out, across the world, urban and regional transport networks face challenges that are set to intensify in the years ahead. Cubic said that these challenges can only be addressed with a truly holis
    Read More
  • June 7, 2017
    Technology and finance shapes up to make MaaS happen
    The technology and finance aspects needed for Mobility as a Service (MaaS) to become widely adopted are taking shape as Geoff Hadwick and Colin Sowman hear. Sampo Hietanen, CEO of MaaS Global and ‘father’ of MaaS, started his address to ITS International’s recent MaaS Market conference in London by saying: “All of the problems that can be solved by a company or group of companies have already been solved, and now we are left with the big ones such as housing, transport and health. He called MaaS the “Netfli
    Read More
  • January 20, 2012
    Home based real time travel information drives reduction in car use
    David Crawford investigates a new approach to discouraging car use - the 'kitchen as travel centre'. ITS technology working together with UK planning legislation is driving an innovative 'kitchen as travel centre' approach to home design which is boosting public transport as an alternative to car use. The combination is already proving powerful enough to assuage environmentalist opposition to major urban developments. It is also being seen as a way of delivering wider social and community benefits inside an
    Read More
  • May 13, 2015
    Cubic completes expansion of NextBus System in Queensland
    Following last year’s trial on the Sunbus bus network on Queensland’s Sunshine Coast in Australia, Cubic Transportation Systems says its new NextBus real-time passenger information system has undergone a major expansion in the south east corner of the state. This follows the official launch of the new system on 7 May, enabling NextBus to officially go live on thousands of bus and ferry services across the TransLink public transport system in south east Queensland. Cubic replaced more than 2,500 driver
    Read More

Highlighted Content