Most Brits do not expect new transport tech anytime soon, says Fujitsu

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says Fujitsu. Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time. Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments
April 16, 2019 Read time: 2 mins

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says 5163 Fujitsu.  

Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time.

Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments have made journeys more efficient.

Additionally, six out of 10 people are pleased with the availability of contactless or smartphone payments at security barriers - while more than half consider route planning services such as 1466 Transport for London’s ‘Plan a Journey’ app as a valuable service.

Rabih Arzouni, Fujitsu’s chief technology officer for transport, says: “It is clear that passengers welcome the use of new technologies, but the data highlights that consumers are sometimes not necessarily aware they are benefiting from these services, in the same way they enjoy features like contactless payments.”

Arzouni believes that consumer expectations of future technologies may be “dampened” by the lack of exposure to back-end use of AI, IoT and ML on their journeys.

“These technologies are already providing the foundations for more personalised, efficient transport services, and so operators must ensure they communicate how, where and why new technologies are being used to improve services,” he continues. “In doing so, operators will help engender positive customer sentiment for the work they are doing, which is crucial for the future health of their relationship with passengers, in the face of increasing competition from private transport entities.”

The research was carried out by survey consultant Censuswide.

Urban Traffic Control

Related Content

  • London EV demand ‘rising’ since ULEZ intro, says Carwow
    June 19, 2019
    Demand for electric vehicles (EVs) has increased 123% in London since the introduction of the Ultra Low Emission Zone (ULEZ), says Carwow. Using data from its website, the car-buying platform found that searches for EVs also increased 56% in the rest of the UK Enquiries for alternative fuel vehicles (AFV) increased 77% in the UK capital and 44% in the rest of the country. Carwow says there has been a 56% year on year increase in searches for hybrid vehicles since May 2018, with a further 92% incre
    Read More
  • Here: AI has place in ‘privacy by design’
    June 23, 2020
    Artificial intelligence may improve traffic in cities and keep location data private, but Here Technologies shows that it only takes four points of anonymous data to predict your identity.
    Read More
  • Manchester seeks smart but not selective transport solutions
    January 25, 2018
    Smarter transport relies on better communications both with travellers and between transport providers. Andrew Williams reports. Inrix’s prediction that the cost of traffic congestion will rise by 63% to £21bn per year by 2030 clearly illustrates that, in addition to the ongoing inconvenience and inefficiency, ongoing gridlock is a significant drain on the economy. It is against this backdrop that a Cisco-led consortium has launched CitySpire, a smart transport programme that uses location-based services a
    Read More
  • Majority of Brits do not think AVs will reduce accidents, says Axa
    December 3, 2018
    Three-quarters of UK residents do not believe driverless cars will improve road safety, even though 90% of accidents are caused by human error. In a survey of 2,000 respondents, insurance firm Axa says only a third of UK residents believe driverless cars would be better for the environment and only 25% think the technology will improve safety for pedestrians. Axa emphasises that motorists are confused by the definition of a driverless car as well as by what sort of autonomous technology is available in mo
    Read More

Highlighted Content