Skip to main content

Focus on people when delays happen, say road users

UK transport user watchdog Transport Focus has launches it report on road users’ experiences of planned roadworks and unplanned disruption. The report, Incidents and roadworks - A road user perspective, follows the watchdog’s 2015 work on road users’ needs and experiences of the Strategic Road Network. In it, the watchdog recommends planning shorter roadworks, 24/7 working and involving the freight industry more in roadworks planning. It also encourages more work to help release trapped traffic, prev
November 16, 2016 Read time: 2 mins
UK transport user watchdog Transport Focus has launches it report on road users’ experiences of planned roadworks and unplanned disruption.

The report, Incidents and roadworks - A road user perspective, follows the watchdog’s 2015 work on road users’ needs and experiences of the Strategic Road Network.

In it, the watchdog recommends planning shorter roadworks, 24/7 working and involving the freight industry more in roadworks planning. It also encourages more work to help release trapped traffic, preventing vehicles from joining the back of a long queue and providing more helpful information when they are stuck.

Among the findings, researchers found that road users want to see continued investment in our motorways and major ‘A’ roads. They accept that it will come with some short-term pain, but feel that this could be lessened if users’ interests were more strongly considered when planning and implementing roadworks. For example, shorter lengths of roadworks, more visible work activity and better information helps road users to tolerate roadworks.

The report also states that road users are broadly sympathetic when there are accidents. However, they are still looking to 8101 Highways England to get the road open again more quickly and, if it is clearly a major incident, to take bold measures to get people on their way and protect the welfare of those stuck in the queues.

It also claims that road users have many examples of where their need for clear, accurate information is not currently being met, particularly once they are out on the road.

Transport Focus will now use these findings to work with Highways England, the 1837 Department for Transport and others to help shape the management of incidents and roadworks to better meet the needs of road users.

For more information on companies in this article

Related Content

  • Temporary CCTV poses more challenges than permanent installations
    June 12, 2015
    Long-term roadworks pose particular problems for temporary surveillance installations. Converting the hard shoulder to a running lane, either full- or part-time, is the UK Highways Agency’s solution to ease motorway congestion. This is leading to a number of long-term projects where large stretches of the hard shoulder are closed off by temporary concrete barriers and during these roadwork programmes, temporary CCTV cameras are deployed to monitor and record vehicle traffic and workers.
  • Dundee trial offers insight into delivering MaaS in smaller urban and rural areas
    March 27, 2018
    A MaaS trial in Scotland will evaluate the attraction of such services for young people living in small cities and rural areas. Colin Sowman reports. It is often said that Mobility as a Service (MaaS) is fine in big cities - but what about smaller towns and rural areas? Well, the city of Dundee in Scotland has only around 150,000 people but is set to provide some answers with its trial of NaviGoGo, a MaaS operation aimed at 16-25 year olds – be they students, working or unemployed. By population, Dundee
  • How safe are smart motorways?
    March 3, 2020
    A valiant attempt to ease the UK’s congested strategic road system? Or an idea that should never have seen the light of day? Alan Dron reports on the controversy over smart motorways...
  • Xerox’s mobility app offers Mobility as a Service
    June 1, 2016
    Andrew Bardin Williams looks at a new mobility app in Los Angeles and Denver that brings Mobility as a Service one step closer. Commuting today doesn’t have to require a single modal route. You can take Uber to the nearest light-rail station or a bus to the commuter line. Then on the other end of your trip, you can book a bikeshare the rest of the way to your office. For many who live in major metropolitan areas around the US this is a distinct reality as new ways to move from Point A to Point B continue to