APT Skidata creates new teams to support growth

UK parking technology company APT Skidata, a joint-venture of Swarco and Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base. Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at Schneider Electric where she led a
June 24, 2016 Read time: 2 mins
UK parking technology company 1774 APT Skidata, a joint-venture of 129 Swarco and 2226 Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base.

Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at 729 Schneider Electric where she led a 16-strong team with over 3,000 accounts.

Leading the Professional Services Department is Tony Marvell, who has spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products and offering training courses to clients across the entire range of APT Skidata’s technology and services.
 
Pete Brown, managing director of APT Skidata, says the new structure is being supplemented by a greater network of field service engineers and regional service managers.
Parking & Access Control

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