Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • T-Systems launches satellite-based road user charging
    August 3, 2015
    T-Systems will be demonstrating the Satellic Tolling Platform, a state-of-the-art, high-quality GNSS-based, road-user charging system at the 2015 ITS World Congress. This includes an EETS-ready, easy-to- install, on-board unit (OBU) and a self-service Web portal for quick-and-simple customer access. All key processes in the lifecycle of a toll collection system – for both end-users and the OBU – will be on show. Insights will be given into the quality of the GNSS toll detection and calculation algorithm as
  • Predicting and solving future transport problems?
    August 10, 2012
    Can the future be predicted? With what accuracy can ‘predictive analytics’ be used to help anticipate demand? This is a relatively new science for transportation and over the next few years it will be interesting to see to what extent it can solve some common problems. Transportation authorities may be close to finding the golden chalice that is accurate prediction of how traffic will behave as congestion occurs. Predictive algorithms are not necessarily new, but the coming together of conditions needed for
  • Toyota launches congestion management pilot in Thailand
    April 27, 2015
    Toyota Mobility Foundation (TMF) and Toyota Motor Thailand (TMT) will partner with Chulalongkorn University (Chula) on a pilot traffic and congestion management project on the heavily-congested Sathorn Road, Bangkok, Thailand. The project, which will take an estimated eighteen months to complete, from April 2015 –to December 2016, and a US$3.4 million investment, will create a road map to manage traffic control and flow by focusing on four areas. These include the developing sustainable shuttle bus and p
  • Weigh in motion technology aids overweight vehicle reduction
    March 16, 2012
    Innovative use of truck weighing technology is growing as strategies aimed at reducing numbers of overweight vehicles gather momentum. Business is generally good at present in the truck weighing sector in general, and weigh-in-motion (WIM) technology in particular, according to leading suppliers of systems serving to help reduce overloading. Strategies aimed at deterring excessive truck loading – cutting damage to road networks and risks to safety – vary considerably worldwide, with some governments draggin