Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • CRASH Predicts ‘unpredictable’ in traffic incidents
    November 11, 2015
    Road crashes are not as random as they may appear and analysing data can reveal patterns that can help various authorities target their resources more accurately. David Crawford reports. Figures from the US National Highway Traffic Safety Administration (NHTSA) show that in 2013 there were 32,719 people killed on American roads and 2.31 million injured. While these form part of an overall 25% drop over the decade from 2004, US Transportation Secretary Anthony Foxx continues to stress that reaching the procl
  • Cubic wins NZ national ticketing deal
    October 25, 2022
    Open loop system will apply to bus, rail and ferry services across New Zealand
  • TfL and Google Maps riding side by side on London cycling
    October 18, 2023
    Google has added hundreds of kilometres of new cycle lane data to its mapping products
  • Hertfordshire deploys real-time public transport information system
    October 8, 2012
    UK transport consultants WYG have successfully collaborated with Hertfordshire County Council in the UK to provide technical expertise for the county’s real-time public transport system. The roll-out of real time passenger information (RTPI) systems across Hertfordshire over the coming weeks is the first milestone in the project and is a key part of a wider transport improvement programme. The project presented numerous challenges, not least the need to deliver the project in partnership with private secto