Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • New thinking needed on the transportation front
    December 10, 2014
    Having spent his working life in transportation, Larry Yermack gives his views on today’s technology challenges. I remember it vividly; it was the late 80s, soon after I started as CFO of the Triborough Bridge and Tunnel Authority and I was standing mid-span on the deck of the Verrazano Narrows Bridge on a Friday afternoon.
    Read More
  • Xerox to help revolutionise parking at Geneva airport
    March 30, 2012
    Xerox has won a contract to replace Geneva Airport’s entire parking management system for its 20 parking lots featuring more than 7,000 spaces, including walk-up pay stations, parking guidance and a global monitoring and management system which will connect with the rest of the airport’s computer systems. As part of a ten-year contract, travellers will be also able to receive information about flight delays, gate changes or customised information when they arrive at the airport parking lot.
    Read More
  • Maintaining momentum: learning lessons from the London Olympics
    November 15, 2013
    Japan will not only host this year’s ITS World Congress but has been selected for the 2020 Olympics. So what can Japan, and indeed Brazil, learn from the traffic management for London 2012 - Geoff Hadwick finds out. It was a key moment when Olympic boss Jacques Rogge signed off London 2012, calling the Games “happy and glorious.” Scarred by the logistical disaster of Atlanta 1996 and the last-minute building panic for Athens 2008, Rogge clearly thought London 2012 was an object lesson in how to plan and
    Read More
  • Single system simplicity for smarter city transport
    February 23, 2017
    All encompassing, city-wide transport monitoring and control systems are beginning to make their way onto the market, as Colin Sowman hears. The futuristic vision of cities where everything is connected and operated with maximum efficiency by a gigantic computer remains a distant prospect but related sectors and services are beginning to coalesce: transport monitoring and control for instance.
    Read More

Highlighted Content