Illinois to upgrade tollway systems

The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company Accenture to build a new customer service and toll violation processing system. Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems. The tollway's customer service and violation processing system ha
July 1, 2013 Read time: 1 min
The Illinois State Toll Highway Authority board has approved a US$44 million contract with Chicago-based technology services company 1968 Accenture to build a new customer service and toll violation processing system.

Scheduled to be in place by 2015, the system will improve how transactions from the tollway's 1.4 million daily drivers are processed and help eliminate violation errors, said Shana Whitehead, the tollway's chief of business systems.

The tollway's customer service and violation processing system handles nearly US$1 billion in toll and violation revenue annually.

The new system will include the flexibility to update violation notice language, support future innovations like smartphone-based tolling and communicate with other tolling organisations.

The system is also needed for the tollway to continue its US$12.1 billion Move Illinois program to rebuild and expand, including the new toll road known as the Elgin-O'Hare Western Access, officials said.
Charging, Tolling & RUC

For more information on companies in this article

Related Content

  • Mobility pricing offers new tools for managing mobility
    November 23, 2017
    Mobility pricing is the best way of sustaining and enhancing mobility, argues Moving Forward Consulting’s Josef Czako. Mobility pricing (MP) is effectively the culmination of the ‘user pays’ principle and has been referred to in many policy discussions about electronic toll collection, road user charging (RUC), and pricing. MP not only reflects the ‘use more, pay more’ nature of RUC, it also takes account of the external cost of journeys including pollution, noise, the cost of congestion and accidents.
    Read More
  • System predicts train delays and informs response
    February 25, 2016
    David Crawford looks into the near-term future for Stockholm’s rail commuters. Swedish rail operator Stockholmståg, which runs commuter services in and around the country’s capital, is claiming a world first with the introduction of its automated Pendelprognosen (commuter prognosis) service. Developed to enable the prediction of delays as much as two hours before they are likely to occur, this offers the operator the scope for much earlier remedial action than previously - for example by filling in the expe
    Read More
  • How can US transportation be ‘re-envisioned’?
    October 17, 2019
    In her address to this year’s ITS America Annual Meeting, congresswoman Eleanor Holmes Norton, chair of the House Subcommittee on Highways and Transit, called for a ‘re-envisioning’ of transportation. Her speech is below – and ITS International asks a number of US experts what they would like to see ‘re-envisioned’…

    I would like to welcome  ITS America to the nation’s capital.

    Read More
  • Cubic wins contract from MTA to replace MetroCard with new fare payment system
    October 27, 2017
    Cubic Transportation Systems (CTS) has been chosen for a contract valued, $539.5 million (£409.4 million) with additional options worth $33.9 million (£25.7 million), by the New York Metropolitan Transportation Authority (MTA) to replace the MetroCard with a fare payment system similar to Transport for London (TfL). The new system is designed with the intention of providing an enhanced and integrated travel experience across the region including seamless access to Long Island Rail Road (LIRR) and Metro-Nort
    Read More

Highlighted Content