Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • January 14, 2020
    Future of tolling: the priorities
    In the final part of his investigation into the future of tolling technology, Josef Czako of Moving Forward Consulting asks what industry figures see as the priorities going forward…
    Read More
  • March 19, 2015
    Australian ITS Summit and NeTC Forum – the top Down Under 2015 ITS event
    Australia’s two leading annual intelligent transport systems conferences, the Australian ITS Summit and the National Electronic Tolling Forum (NeTC), will be held at the Crown Conference Centre, Melbourne from 12 to 14 May with national and international guest speakers and more than 400 delegates expected to attend. Hosted by Intelligent Transport Systems Australia (ITS Australia), the events bring together ITS industry leaders, government, transport businesses and users, and academics to explore ways to ma
    Read More
  • February 28, 2013
    Developing Mexico's ITS standards and infrastructure
    Promoting open market conditions for ITS deployment remains a major part of Mexico’s recent infrastructure modernization program. Travis P Dunn, partner at D’Artagnan Consulting, looks at the progress so far. In the past six years, Mexico has embarked on an ambitious infrastructure modernization program, calling for the construction and improvement of more than 19,000km of road infrastructure and the deployment of advanced technologies that improve safety, efficiency, and convenience for road users. One of
    Read More
  • January 25, 2012
    Smartphone - the next technology for charging and tolling?
    With all the debates over the most suitable future technology or technologies for charging and tolling, is it not time for the industry to look at what the rest of ITS is doing and bring a rank outsider - the smart phone - closer into the fold? By Jack Opiola, D'Artagnan Consulting LLC
    Read More

Highlighted Content