Eastlink switches over to SICE tolling back office system

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider SICE.
June 13, 2017 Read time: 1 min

One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems provider 6770 SICE.

EastLink (M3) is the 39km freeway in Melbourne's east connecting the Eastern, Monash, Frankston and Peninsula Link freeways.

The new tolling back office system is a tailored version of SICE’s billing and invoicing system (BIS) and, since going live, has been processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made daily.

The new system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. It also operates with more real-time functionality and adds numerous functional improvements specified by EastLink to assist customer service officers and customers.

The change-over to the new SICE system was completed over just one weekend and included the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.

Charging, Tolling & RUC

Related Content

  • November 13, 2024
    ITS Australia Awards 2025 finalists announced

    ITS Australia has announced 32 finalists for the 15th Annual ITS Australia Awards, with winners announced at a ceremony on 13 February 2025 in Perth, Western Australia.

    Read More
  • September 12, 2020
    Covid-19 and transportation: Maintaining critical operations in times of crisis

     

    What were the major impacts of Covid-19 on transportation?

    At the peak of the shutdowns, passenger use of airports and mass transit was down 90 per cent. Use of roads by private vehicles was 60 per cent lower and use of commercial vehicles was down 10 per cent. Public transit was down 76 per cent and had to keep operating to get essential workers to their places of employment.

    Read More
  • February 2, 2012
    Cooperative infrastructure - the future for tolling?
    Leading European tolling solution providers give a snapshot of how they think tolling's technological future will look
    Read More
  • August 14, 2012
    Tolling system interoperability gains momentum
    Efforts to advance national interoperability for tolling systems are gaining momentum, with one protocol promoted by a key operator group emerging as a candidate to form the basis for full AVI interoperability, Tim McGuckin writes. Fuelled by a growing awareness and acceptance of standards-based solutions, the US toll community is quickening towards the goal of interoperability between toll systems across the US. Over 20 years since the advent of electronic toll collection (ETC), key elements are falling in
    Read More

Highlighted Content