Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

For more information on companies in this article

Related Content

  • Arriva MaaS app unifies Dutch transport 
    September 2, 2021
    Passengers can sort the app’s ‘suggested routes’ via total level of CO2
  • Open data gives new lease of life to public travel information screens
    March 4, 2014
    David Crawford finds resurgent interest in travel information screens for buildings. With city governments worldwide increasingly opening up and sharing their public transport data for general use, attention is focusing on the potential financial benefits – to transit operators and businesses more widely. Professor Stephen Goldsmith, who directs the US’ Harvard University’s Data-Smart City Solutions Project says: “Amid nationwide public-sector budget cuts, open data is providing a road map for improving tra
  • Geneva rolls out PayByPhone across the city
    July 3, 2015
    Geneva has become the latest major city to roll out cashless mobile parking payments city-wide. The mobile payment service from parking payments systems supplier, PayByPhone, is now available in all spaces across the city. Drivers can pay for parking via the PayByPhone smartphone app. The deployment of PayByPhone across Geneva follows a successful year and a half pilot trial that saw the technology used in 500 spaces across the city. After positive feedback from drivers, Fondation des Parkings, the compa
  • Transcore challenges perceptions, targets broader markets
    December 13, 2012
    In August this year, Tracy Marks took over the presidency of TransCore, succeeding John Simler, who has moved on to other roles within parent company Roper Industries. A 19-year veteran of the company, Marks describes himself as having been groomed for the job. Previously responsible for TransCore’s Southern region in the US, he also took on a series of roles, including the top job at United Toll Systems, as part of moves which were carefully choreographed to prepare him for where he is now. The appointmen