Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

For more information on companies in this article

Related Content

  • MaaS Markets conference leads delegates from concept to delivery
    December 5, 2016
    MaaS Market is ITS International’s first conference and will provide delegates with the information they need to move from concept to delivery.
  • TfL’s Santander Cycles break hire records
    July 6, 2018
    Transport for London (TfL) says its Santander Cycles were used by record-breaking numbers of people in June (1.2million) and May (1.1m). The capital's heatwave has encouraged more people to explore the city on bicycles, the local government body adds. Santander Cycles met the demand by providing additional bikes at parks and launching a new trial in Westminster and the City which offered more of its models during peak commute times.
  • Acusensus highlights magnitude of seatbelt problem
    March 8, 2023
    If you don’t wear a seatbelt, you’re disproportionately likely to be killed in road collisions. Geoff Collins of Acusensus talks to Adam Hill about how AI will allow police to monitor and prevent this risky behaviour
  • Entrepreneurs pitch transportation technology ideas at ITS America
    June 14, 2016
    Mobility entrepreneurs will be presenting their cutting edge ITS ideas on Wednesday, June 15, in a special session called 'The Intelligent Pitch.' An ITS America version of the TV show Shark Tank, this high-paced dynamic session will give four startups the opportunity to test their pitches to venture capital investors. “Entrepreneurs defiantly change the rules, change the world, because they are not afraid to fail and fail again until something amazingly beautiful comes out the other end,” said Bill Malk