Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

For more information on companies in this article

Related Content

  • ULEZ money 'less than expected': TfL
    April 8, 2022
    Cash from expanded zone is lower than forecast 'due to higher compliance' from drivers
  • London’s mayor launches bus safety programme
    February 2, 2016
    The Mayor of London and Transport for London (TfL) have launched a world-leading programme to drive major improvements in safety across London's bus network, creating a six-point programme to reduce collisions and improve safety. The programme will bring together the newest technology, training, incentives, support, reporting and transparency right across the network, contributing to TfL's work towards meeting the mayor's target of halving the number of people killed or seriously injured on the capital's
  • The Middle East takes lead in urban mobility
    November 24, 2017
    Ralf Baron, Thomas Kuruvilla, Morsi Berguiga, Michael Zintel, Joseph Salem and Mario Kerbage from Arthur D. Little explain why there is much to be learned from the Middle East about the rapid evolution of transport systems. The rapid urbanisation across the globe is leading to mobility challenges as cities struggle to ensure their populations can move around freely using both public and private transport. Solving these issues is critical to ensuring that cities thrive and attract the investment and
  • Two wheels good
    June 25, 2018
    As cycling becomes an increasingly popular method for commuting and recreation, what moves are afoot to keep the growing numbers of cyclists safe on ever-more-busy roads? Alan Dron puts on his helmet and pedals off to look. It would have seemed incredible just a decade ago, but cycling in London has become almost unfeasibly popular. The Transport for London (TfL) June 2017 Strategic Cycling Analysis document noted there were now 670,000 cycle trips a day in the UK capital, an increase of 130% since 2000.