Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

Related Content

  • Real time GPS tracking on school buses drives efficiencies
    January 25, 2012
    Application of real time GPS tracking to school buses is driving operational efficiencies and allowing parents to follow their childern's movements, report Jason Barnes
  • Suppliers reshape to provide tolling and traffic management expertise
    August 2, 2013
    Jason Barnes examines the trend towards single source supply of complete tolling and traffic management solutions with some senior tolling industry figures. Only a few years back, the major tolling system suppliers were aggressively positioning themselves as one-stop shops for tolling solutions and operations. No sooner has that little flurry of innovation settled than another trend has emerged – tolling companies wanting to become major ITS suppliers as well. Various tolling company seniors have in recent
  • Swarco’s full matrix VMS aiding London’s driver information
    November 30, 2015
    Swarco’s full matrix driver information signs are now being installed for the first time across the Transport for London (TfL) strategic route network. The full colour signs, which are fully programmable and deliver high levels of clarity, energy efficiency and life expectancy, have been integrated with TfL’s proprietary controls, making them compatible with the London driver information system and utilising the existing radio communications network.
  • Monkey Parking app ‘illegal and predatory’
    June 25, 2014
    San Francisco City Attorney Dennis Herrera has issued an immediate cease-and-desist demand to Monkey Parking, a mobile peer-to-peer bidding app that enables motorists to auction off the public parking spaces their vehicles occupy to nearby drivers. A letter issued by Herrera's office to Paolo Dobrowolny, CEO of the Rome, Italy-based tech start-up, cites a key provision of San Francisco's Police Code that specifically prohibits individuals and companies from buying, selling or leasing public on-street pa