Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

Related Content

  • March 17, 2017
    Better websites build smarter transport participation
    Transport initiatives are gaining traction through well-designed websites. Four European smart transport-oriented websites have gained honours in the 2016 .eu Web Awards, an online competition inaugurated in 2014 to recognise the most impressive sites within the .eu internet domain in terms of their design and content. The four were among 15 finalists across all five categories of the scheme, giving the transport sector a high profile for its proactive use of sites as communications tools for driving major
  • October 20, 2020
    MoceanLab discovers new Covid car-share use
    The coronavirus pandemic has prompted some radical re-thinking of mobility services. Ben Spencer hears how MoceanLab car-share vehicles are delivering care to LA's homeless
  • February 22, 2018
    Wellington embraces smart parking solution
    A smart parking solution can ease pain for drivers and increase efficiency for local authorities - and New Zealand’s capital is feeling the benefit. Adam Hill reports. ITS technology has the power to ease headaches for local authorities and car drivers alike when it comes to parking. For urban dwellers, few things are more irritating than driving slowly around crowded city centre streets, anxiously searching for a parking space – indeed, in congested downtown areas, as much as 30% of traffic can be driving
  • July 27, 2021
    Chris Tomlinson: 'My golden rule is have an open mind’
    The executive director of Georgia’s mobility authorities explains tolling’s place in demand management, the benefits of being mode-agnostic and how to learn from other agencies