Skip to main content

Taxi apps causing anger and frustration

Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL wi
May 23, 2014 Read time: 2 mins
Hailo, an app that allows Londoners to hail a taxi through their smartphones, was founded in 2010 by three black-cab drivers and three technology entrepreneurs. Hailo is now causing tensions with the capital’s black-cab drivers, who are angry that Hailo bosses have applied to 1466 Transport for London for a private hire licence - the same as minicabs. Limousines and a pre-booking option are among services Hailo could offer under the new licence. It is understood that Hailo hopes to receive a decision from TfL within weeks. The company’s London office has been vandalised and police were called after a fight broke out.

In an open letter on the company’s website, Hailo chairman Ron Zeghibe explained why it had applied for a private hire licence: “Hailo has applied for a private hire operator’s licence in preparation to have the full service that passengers and businesses tell us they want. There is no point burying our heads in the sand - people want a choice and taxis need to be in the mix. A taxi-only app will get isolated and customers will take their money to services without any cabs on offer. It is already happening. Let’s win back that work.”

London cab drivers are also planning a protest in June to show their frustration at the presence of other services like US-based Uber, which operates in 36 countries and recently rolled out in Saudi Arabia and Jeddah. Cab drivers say Uber is not subject to the same regulation that licensed drivers are; it uses an app to calculate fares; cab drivers say this is similar to a taximeter, which is illegal to have in a private vehicle.

It’s really the same story, but I missed a couple of words out of the first one!

Related Content

  • February 6, 2012
    Cooperative systems and privacy not mutually exclusive
    Are co-operative systems and personal privacy mutually exclusive? Not necessarily, says Neil Hoose. But the more advanced the application, the greater the concession of privacy may have to become
  • January 17, 2025
    Q&A: Why has Almaviva bought Iteris?
    US-based ITS sector veteran Iteris has been bought for $335m by Italian digital specialist Almaviva. But who exactly is the new owner and what does it want? Adam Hill finds out…
  • July 30, 2013
    Geotoll’s payment app could be the smart answer to tolling interoperability
    Jon Masters looks at a smartphone app which could be the ‘disruptive technology’ that eases the way to interoperability in tolling systems. Consumer demand may soon drive the biggest step change yet in tolling. In the United States a new start-up company, Geotoll, has launched a smartphone app for electronic toll payment. It is not beyond possibility that rapid growth of the market for smartphones will continue – an estimated 50% of US citizens and 80% of Europeans now have one – and that the Geotoll brand
  • August 15, 2019
    IBTTA Summit: satellite tolling is the future
    IBTTA members met in Florida to consider the technological changes that will impact their businesses – including satellite tolling. Colin Sowman reports from Orlando Over decades, the technology employed in toll collection has been honed to near perfection – automatic number plate recognition (ANPR) and radio frequency identification (RFID) tags are easily within a couple of per cent of infallibility even at highway speeds. However, technical innovations beyond the confines of the toll road cannot b