Skip to main content

Sydney completes transition to ticketless public transport

Sydney, Australia, has retired its last paper public transport tickets and completed the transition to the Cubic-designed Opal smart card ticketing system. Launched in December 2012, the Opal card system, which was designed, installed and operated by Cubic, is now used for 95 percent of all public transport trips. To date, customers have taken 800 million trips and more than 7.5 million cards have been issued. Starting this month, the old-style paper tickets will no longer be sold or accepted, markin
August 12, 2016 Read time: 2 mins
Sydney, Australia, has retired its last paper public transport tickets and completed the transition to the 378 Cubic-designed Opal smart card ticketing system.

Launched in December 2012, the Opal card system, which was designed, installed and operated by Cubic, is now used for 95 percent of all public transport trips. To date, customers have taken 800 million trips and more than 7.5 million cards have been issued.

Starting this month, the old-style paper tickets will no longer be sold or accepted, marking the completion of Sydney’s transition to the modern, integrated electronic-ticketing system.

Customers who don’t have an Opal card can now purchase the single-trip smart cards through 255 Opal top-up machines, which are located at train, light rail and ferry stops.

Opal card technology will make it much easier to gather essential information, with strong privacy controls, to study the travel patterns of frequent and infrequent public transport users, providing transport planners with a better understanding of how customers use the system, so services can be adjusted to meet the demand.

An Opal-only system is also expected to save millions of dollars through reducing fare evasion, particularly by the misuse of concession paper tickets, which currently cost taxpayers US$22 million a year.

For more information on companies in this article

Related Content

  • Authorities look to MaaS for new solutions and cost savings
    July 18, 2017
    The structure of society and the way in which our cities work will be completely transformed by Mobility as a Service (MaaS), Finland’s minister of transport and communications Anne Berner, told ITS International’s recent MaaS Market conference 2017 in London. In her keynote address, Berner told a packed audience of more than 200 ITS professionals that MaaS has the potential to help governments around the world meet their big city targets such as the rate of employment, the environment, the efficient use of
  • Cloud-based app paves way for near field ticketing
    December 17, 2013
    Cubic latest introduction provides a short cut for transit authorities looking to offer travellers mobile, smart phone payment options. Transit operators wanting to provide travellers with a mobile fare payment option now have an ‘off-the-shelf’ solution in Cubic’s NextWave. Through the use of near field communications (NFC) technology, NextWave turns travellers’ mobile phones and tablets into the equivalent of a ticket vending machine able to instantly re-load contactless transit cards. It also enables the
  • Launch of first US smartphone commuter rail ticketing system
    November 13, 2012
    Customers in Massachusetts Bay on the US east coast can now purchase and then display rail tickets and passes using the MBTA mTicket app for iPhone and Android. Blackberry devices will also be supported soon. Massachusetts Bay Transportation Authority (MBTA) and Masabi US, the transit mobile ticketing provider, jointly announced the launch of the US’ first full smartphone commuter rail ticketing system. The tickets are displayed on the phone’s screen as an encrypted barcode and as a human readable ticket.
  • Sydney gets real-time bus information
    December 18, 2012
    Sydney bus passengers can now track whether their bus service is running late, with the New South Wales (NSW) government making real-time information on bus movements available to mobile app developers. The latest versions of TripView, Arrivo Sydney and TripGo allow users to locate the nearest bus stop and ticket machine, predict when a bus is to arrive and see where a bus is on its route using GPS data from the Public Transport Information Priority System (PTIPS). The real time information will initially b