Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • SCANaCAR and VideoBadge counter parking’s prickly problems.
    June 4, 2014
    Colin Sowman discovers how the latest systems can boost productivity and reduce conflict in parking enforcement. Parking enforcement is something of a ‘Cinderella’ service for local authorities: while necessary to keep the roads open and the traffic flowing, it is an expensive operation and can be loss-making. It is also labour intensive and parking enforcement officers are routinely verbally abused and sometimes physically attacked. Some authorities are now looking to automate parking enforcement in orde
  • Hikvision maximises safety with smart video technology
    September 12, 2022
    Around the world, thousands of people are injured or killed in road traffic accidents every day. To maximise safety for motorists and other road users, cities and highways authorities are implementing smart video solutions that alert emergency teams when an accident occurs in real time – supporting faster responses and potentially saving lives, says Juan Sádaba, ITS business development manager at Hikvision Spain
  • Amazon keeps its head in the cloud
    December 17, 2021
    The days of Amazon just selling books may be long, long gone – but Randy Iwasaki of Amazon Web Services tells Adam Hill why the ability to tell stories still has an important place in a highly technical transport environment
  • APA supports automated work zone speed enforcement
    July 17, 2015
    A trade association representing the highway construction industry strongly supports automated enforcement of speed limits in work zones and Maryland's experience with a similarly designed program has had very good results, the association head has told a joint Pennsylvania House and Senate committee. According to PennDOT, 24 people were killed in work-zone crashes in 2014, eight more than in 2013. Additionally, there were 1,841 crashes in work zones last year, a slight decrease from the 1,851 crashes