Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • February 2, 2012
    Transport planning consultation is culturally important
    Andrew Bardin Williams explores the efforts under way in North Dakota to consult with native tribes during the early stages of transportation project development. These efforts have led to the signing of a Programmatic Agreement between the state DOT and local tribes and the creation of a tribal consultation committee that allows Native Americans to advise on the identification, evaluation and treatment of historic properties, including those of religious and cultural significance
  • September 7, 2017
    eBrake to stop distracted driving
    Canadian company eBrake Technologies says its smartphone app is unlike any other as it automatically locks the device on which it is installed every time it detects vehicle-related motion. The company has just launched a pilot program with Canadian mobile network provider Telus. Once installed on either an Android and iOS smartphone, the eBrake app automatically blocks incoming notifications whenever motion is detected (by all modes from bicycle to airplane) without the need for in-vehicle hardware.
  • March 16, 2012
    Google maps the future of traffic and travel information?
    Will the relentless growth of Google lead to it becoming the ultimate provider of travel information services? Huw Williams investigates Google’s strategy and David Crawford discovers what two principal rivals are doing to keep pace. In the first weeks of 2012 one company staked two divergent claims on the future of transport. One is the science fiction of only a decade ago, turned into reality: the driverless car. The other seems more prosaic, yet in its own way is just as significant a marker of the futur
  • March 1, 2023
    “For a city to be loveable, the car has to be a guest”: EmpowerWISM winner Kari Anne Solfjeld Eid
    Kari Anne Solfjeld Eid, founder of e-cargo bike subscription service Whee!, has won the Empower Women in Shared Mobility 2023 programme. She tells Adam Hill how to make cities loveable…