Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • September 8, 2014
    New Volvo challenges connected car thinking
    In America, the introduction of the Wi-Fi Innovation Act has sees the debate over the future of the 5.9GHz band and the potential to open it up to non-licenced users, enter a new phase. Amid the claim and counter-claim of the opposing camps, the launch of Volvo’s new XC90 is easily overlooked and while a connection between the two is not immediately apparent, the new all-wheel drive SUV could be a game-changer.
  • March 25, 2014
    Auto-braking cars: government should meet motorists halfway
    A UK Government incentive for drivers buying cars with anti-crash technology would save 60 lives and result in 760 fewer serious casualties reported to the police, in just three years. Over ten years, such an incentive would save 1,220 lives and nearly 136,000 casualties, according to Thatcham Research, the insurance industry’s automotive research centre. At a briefing seeking support from senior politicians, health organisations, insurers and vehicle manufacturers at the House of Commons today, Peter S
  • March 8, 2024
    Annika Lundkvist of Pedestrianspace.org: "How are you moving today?"
    It’s easy to say that people should embrace active travel – but it’s often not as simple as that. Advocates must beware of a disconnect with people’s lives and options on the ground, says Annika Lundkvist
  • August 5, 2022
    Peter Norton: “My fear is that the technology itself is mistaken for the answer”
    Peter Norton, author of Autonorama, tells Adam Hill why automakers kept the consumer dissatisfied, why Futurama got such a hold on the public imagination – and about how active travel can be promoted