Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • User based insurance is helping good drivers and identifying the bad ones
    November 28, 2013
    Thomas Hallauer gives an overview of Usage Based Insurance (UBI), an industry that is putting telematic devices into more vehicles than fleet management ever did. The insurance market is going through a transformation phase never seen before. Insurers have not only started to track individual cars for Usage Based Insurance (UBI), they are also using the technology to enhance consumer services as more drivers join up to these schemes. Progressive Insurance in the US has 1.4 million customers signed up to
  • IBTTA: tolling embraces future of mobility
    August 15, 2019
    The future of mobility is a complex and changing topic. The IBTTA’s Bill Cramer finds the tolling industry is asking new questions – and finding some surprising new answers
  • Melbourne taxi drivers go slow
    February 28, 2017
    Taxi drivers in Melbourne, Australia, have staged a ‘go slow’ during morning rush hour on one of the city’s busiest roads, Tullamarine freeway, in protest at changes to state government industry reforms that would regulate ride-sharing app Uber and scrap taxi licences.
  • Roadside infrastructure key to in-vehicle deployment
    November 28, 2013
    The implementation of in-vehicle systems will require multilateral cooperation, as Honda’s Sue Bai explains to Colin Sowman. Vehicle manufacturers will shape the future direction of in-vehicle ITS systems, but they can’t do it on their own. So to find out what they see on the horizon, and the obstacles they face, ITS International spoke to Sue Bai, principal engineer in the Automobile Technology Research Department with Honda R&D Americas. Not only does she play an important role in Honda’s US-based ITS