Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • Drink-drive casualty figures ‘unacceptable’ says IAM
    February 5, 2016
    The numbers of people killed and seriously injured on British roads as a result of drink driving have remained largely static for the last five years, according to the latest government figures. The figures show that between 210 and 270 people were killed in accidents in Britain where at least one driver was over the drink-drive limit, with a central estimate of 240 deaths; unchanged since 2010. The number of seriously injured casualties in drink-drive accidents fell by per cent from 1,100 in 2013 to
  • Rochester solves $8.5m transit question
    October 22, 2018
    RTS in Rochester, New York, saves by working with Conduent to upgrade its CAD/AVL systems rather than ripping them up and replacing them. Andrew Bardin Williams hops on for a ride. What to do, what to do?” It’s a question every transportation official must ask when faced with legacy assets, equipment and software that are nearing the end of their useful life. Nothing lasts forever, right? Freeways need to be repaired, bridges replaced, traffic management software updated and railway cars turned into
  • Artificial intelligence changes Idemia’s image
    May 13, 2021
    Idemia pledges to make life safer for VRUs with new products based around existing technology, Jean-Paul Baldacci tells Adam Hill
  • Intelligent parking guidance relieves congestion, reduces costs
    July 24, 2012
    O R Tambo International Airport, near the city of Johannesburg, is the largest airport in Africa. It serves as the primary airport for domestic and international travel to/from South Africa and is one of 10 airports operated by Airports Company South Africa (ACSA). This airport places a massive demand on road infrastructure and parking facilities since a majority of travellers get to the airport by motor vehicle. The demand for parking left many people searching for a parking space for eight minutes or more