Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • Making the case for ALPR in enforcement
    February 2, 2012
    Federal Signal's Brian Shockley uses examples from around the world to make the case for the greater use of automatic license plate recognition technology in the US. It is time, he says, to consider the possibilities of a national network and the use of average speed enforcement
  • Cars reinvented: huge new opportunities and dangers, says IDTechEx
    December 2, 2016
    The new IDTechEx report, Electric Car Technology and Forecasts 2017-2027 finds that the biggest change in cars for one hundred years is now starting. It is driven by totally new requirements and capabilities. They will cause huge new businesses to appear but some giants currently making cars and their parts will spectacularly go bankrupt. Cities will ban private cars but encourage cars as autonomous taxis and rental vehicles. Already 65 per cent of cars in China are bought by businesses. The Japanese wa
  • Advances in real time traffic and travel information
    March 16, 2012
    David Crawford admires TomTom’s flying start to 2012. Gobal location and navigation equipment supplier TomTom rang in 2012 with two strategically important announcements. First was the signing of a deal with Korean electronics giant Samsung, representing an important consolidation of its position in the consumer market. Under this agreement, TomTom maps and location content will power the Samsung Wave3 smartphone, launched in autumn 2011. TomTom data will support navigation and search-and-find applications
  • ITS innovations – a change for the better?
    May 5, 2016
    Josef Czako takes a look at what the future developments may hold for both the transport sector and society. As the dust of the 2015 World Congress in Bordeaux settles, we can begin to see more clearly some of the most important future innovations in ITS are starting to be linked together: mobility as a service (MaaS), mobility pricing and autonomous vehicles. They all are based on global trends, like digitalisation, automation and servitisation.