Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • Commercial vehicle cross-border enforcement needs muscle
    February 3, 2012
    A look at the current status of cross-border enforcement of commercial vehicle operation in the European Union and a look at what still needs to happen to realise a coherent working system
  • Nissan North America partners with SiriusXM to deliver in-car telematics
    September 28, 2012
    Nissan North America has selected Sirius XM Radio as the exclusive provider of a comprehensive suite of premium telematics services for Nissan branded vehicles. According to Trisha Jung, Director, Nissan Connected Services, the aim is to provide more than just innovations in driving performance, fuel efficiency and safety. "Being the first car company to launch these telematics services allows us to further enhance the whole customer driving experience by providing the finest audio entertainment and data s
  • Smoothing the path to reducing traffic pollution
    October 22, 2014
    David Crawford reviews a new approach to traffic smoothing. A key objective for the Californian city of Bakersfield’s upgraded traffic operations centre (TOC), which opened in June 2014, is to help improve living conditions in a region with one of the worst air quality problems in the US. The TOC is speeding up the smoothing of traffic flows by delivering faster and better-informed traffic signal retiming and synchronisation.
  • Smarter parking project kicks off in Pisa
    June 25, 2014
    The search for a free parking spot will soon be a thing of the past in the Italian city of Pisa thanks to the launch of a smart city pilot project to test an intelligent parking system and analyse historical traffic data via a big data services. The system will help motorists in Pisa to find a vacant parking space more easily, as well as pay for it via their smart phone. The city has joined forces with Deutsche Telekom and its partner firm Kiunsys to install the new smart city service. Sensors on the f