Skip to main content

Survey: British drivers’ biggest gripes are time wasted in traffic and searching for parking spaces

New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road. This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabli
May 17, 2016 Read time: 2 mins
New online research, commissioned by Nuance Communications and carried out by YouGov, which quizzed drivers on their expectations around in-car digital technology, found that time wasted in traffic (70 per cent) and searching for parking spaces (53 per cent) were cited as British drivers’ most common gripes when on the road.

This survey, of 2062 adults, of which 1621 have a driving licence, demonstrates that British drivers would look for in-car technology to humanise their driving experience, by enabling them to stay in touch with people and increase the enjoyment of driving.

Drivers are also more focused on the driving experience than expecting automotive assistants to help them be more productive. Indeed, many drivers expect their automotive assistants to act as guide while on the road (58 per cent), to help them stay connected with friends and family (21 percent) and to entertain them (22 per cent), while productivity was an important factor for just 10 per cent of respondents.

Further key figures include: 35 per cent of British drivers would prefer a biometric solution (face or voice recognition) to identify them rather than traditional car keys (27 per cent); Two-thirds of drivers would like their automotive assistant to learn from them and their past behaviour to deliver a better user experience; Two in five drivers want their car to learn from their preferred routes, while more than a quarter want their car to remember their behaviour, including individual preferences for types of cuisine, price preferences, off-street parking, etc;  Nearly half of UK drivers want their car to help them deal with car diagnostics, for example, to report issues, and help them understand new car features.

When provided with a list of high profile names to choose from as their preferred digital in-car automotive assistant, one in five chose Stephen Fry, with just 10 per cent selecting driving guru and former Top Gear presenter, Jeremy Clarkson.

Looking to the future, consumers would want their cars to proactively tell them if there is free parking at their destination, let them know if they don’t have enough fuel to complete their journey, and if they are likely to arrive late (60 per cent, 59 per cent, and 34 per cent, respectively).

Related Content

  • Videalert provides full time enforcement with part time workload
    March 19, 2014
    Videalert says its algorithms on automated enforcement can reduce the workload on staff while providing an effective deterrent to offenders. Colin Sowman reports. While members of the public may believe that the enforcement of parking regulations, bus lanes and box junctions has no practical benefit and is purely a money-making operation, for many authorities the opposite is true. Enforcement is a loss-making but vital exercise as illegally parked vehicles create obstructions and dangers leading to gridl
  • Reviving rural public transport
    February 4, 2015
    A recent seminar in Krakow, Poland, on proactive marketing for sustainable rural transport, delivered as part of the EC-funded project SmartMove, provided advice to local authorities and others on the use of individualised marketing to maximise patronage of rural transport systems on tight budgets. About 40 people attended the event, including several local politicians and public transport stakeholders in Poland. The SmartMove project is based on a successful pilot project carried out in 2009 in a rural
  • How C/AVs could serve rural communities
    July 23, 2019
    In Ireland, there is low population density and a lot of rain – which can make last-mile journeys a trial. Orla O’Halloran at Arup has some thoughts on how C/AVs could serve rural communities Connected and autonomous vehicles (C/AVs) have the potential to be a vital link for people in rural communities, as part of a wider Mobility as a Service (MaaS) solution. That is the view of Orla O’Halloran, intelligent mobility consultant at Arup. She believes that MaaS needs to be considered in conjunction with ot
  • Co-operative infrastructure reduces congestion, increases safety
    January 30, 2012
    ITS Japan's Chairman Hiroyuki Watanabe talks to ITS International about his country's progress with cooperative infrastructures and how the experience gained to date can benefit similar initiatives elsewhere. Japan gave the rest of the world a taste of the cooperative infrastructure future when, in 1996, it went live with the Vehicle Information and Communication System (VICS). Designed to provide real-time traffic information and alerts to in-vehicle navigation systems with the dual aims of increasing safe