Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Personal Rapid Transit, clear benefits for European cities
    July 26, 2012
    David Crawford watches the race to get the world's first PRT system up and running. To paraphrase the old joke about buses bunching, you seem to have to wait several decades for a Personal Rapid Transit (PRT) system, and then half a dozen come along together. Currently, in fact, there are well over that number of schemes for driverless electric passenger-carrying 'pod' networks at various stages of planning, design and implementation around the world. Locations range from a straight-off-the-drawing board ne
  • Changing roles in data collection for traffic management
    January 23, 2012
    Transport for Greater Manchester's David Hytch discusses the evolving roles of the public and private sector in managing and disseminating data. Data services for traffic management were once the sole preserve of public sector organisations, they being uniquely placed and equipped for the work involved. Now, though, this is changing. There is even a presumption in some countries that the private sector will take a greater, if not actually a lead, role in the provision of information for transport management
  • More Chile scheduling for Optibus
    May 19, 2025
    Metropol Group works within Santiago's Metropolitana de Movilidad
  • Turkey gets real-time traffic information
    July 23, 2014
    Drivers in Turkey are to get real time traffic information, now that TomTom has launched its real-time traffic service in the country. TomTom’s real-time traffic creates a clear picture of traffic conditions as they evolve, keeping drivers in control of their journeys, with the most accurate, largest coverage area and the highest update frequency of real-time traffic information. The latest TomTom Traffic Index ranks Istanbul second in the world for overall traffic congestion levels, with 62 per cen