Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • TfL opts for RedSpeed safety cameras
    September 22, 2014
    RedSpeed International is to supply around 600 speed and red light safety cameras to Transport for London (TfL). The award is the result of a process which started in August 2012 and will see the company’s SpeedCurb and RedSpeed products progressively installed with a completion date of October 2016. The installation of the RedSpeed digital red light camera replacement in London has already started. The cameras not only enforce against red light running, but also monitor and enforce against vehicles brea
  • Cubic completes launch of Manhattan’s bus hardware subsystem
    October 10, 2013
    Cubic Transportation Systems has delivered the on-time installation of its bus hardware subsystem (BHS) for the New York Metropolitan Transportation Authority MTA Bus Time, the authority’s customer information system for bus location and arrival times that will be accessible by passengers using an internet browser-based map, a mobile phone-based application and a text message-based service.
  • Why AI could be the saviour of public transport – if we let it
    April 16, 2025
    Get it right and the rewards could be there. Thomas Ableman looks at how transport in the UK – and beyond – might be transformed by artificial intelligence…
  • Denmark will check-in with Fairtiq
    December 11, 2023
    Swiss ticketing provider to deliver pay-as-you-go solution to Rejsekort & Rejseplan