Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • The inside story of how traffic chaos was avoided after I-95 collapse
    August 23, 2023
    June’s collapse of major US roadway I-95 in Pennsylvania could have caused lengthy traffic chaos. But - relatively speaking at least - it didn’t and gridlock was avoided. Alan Dron finds out why
  • Let’s explore Phoenix: Getting transit right in the hottest city in the US
    March 4, 2024
    Ahead of ITS America's Conference & Expo in Phoenix, ITS International asked Transit Unplugged's Paul Comfort (with Tris Hussey) to offer some thoughts on urban mobility in this part of Arizona
  • UK railways to benefit from information upgrade
    January 3, 2013
    More than US$13.44 million funding will be spent by train companies to boost passenger information at stations across the UK. The funding will pay for a national roll-out to link customer information screens at stations to the latest live real time train information data, fed from a database developed and maintained by train companies. The upgrade will be rolled out in around 2,000 National Rail stations. The first stations will be switched on in summer 2014 and the whole project is anticipated to be comp
  • UK consults on offering real-time info to bus riders
    July 5, 2018
    The UK government has launched a consultation on whether bus operators should be legally obliged to share data with the public. If the answer is yes, then passengers across the country would be given real-time information on routes, timetables and fares. Bus minister Nusrat Ghani says: “By requiring bus operators to share their data, we can make sure that passengers have the information they need to catch the bus with ease, equipped with the right information about the time and cost.” Additionally, th