Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Benefits of traffic data sharing with app developers
    November 10, 2015
    Timothy Compston finds out if exchanging traffic and road condition data with private app developers makes sense for both drivers and road authorities. Much has been said about the potential benefits for authorities in sharing data with traffic and navigation app developers, and receiving ‘crowdsourced’ information in return – so how is it working in practice?
  • Affectiva and Nuance to offer assistance
    December 6, 2018
    US company Affectiva plans to develop a joint automotive assistant which detects driver distraction and drowsiness and voices recommendations such as navigating to a coffee shop. The solution is intended to align its dialogue to a motorist’s emotional state based on facial and verbal expressions. The integrated solution will combine the Affectiva Automotive AI solution with UK-based Nuance Communications’ Dragon Drive platform. Affectiva Automotive AI measures facial expressions and emotions such as ange
  • HNTB smart truck parking saves time and money
    September 7, 2014
    While truck parking may not be at the top of most transportation professionals’ minds, it is a subject HNTB is highlighting at its booth – and for good reasons. Commercial truck drivers spend 30 minutes searching for a place to park their rigs, often resorting to highway shoulders, exit ramps or the more risky abandoned and commercial lots.
  • Navigation mapping focuses on more detail, greater accuracy
    March 16, 2012
    Navteq’s business strategy is focusing on more more detail, greater accuracy and added value. Location data provider Navteq has done much to enhance its service offer in recent months, across consumer, commercial and government markets worldwide, and the company reports more to come. Interior destination maps, the most recent addition to Navteq’s pedestrian navigation portfolio, are now being considered for complex transport interchanges to give guidance to transferring passengers, particularly those with m