Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • ITS industry needs more effort to get to the future
    January 19, 2012
    Eric Sampson, visiting professor at Newcastle University and City University London and ambassador for ITS-UK, provides a retrospective on the last couple of decades and takes a look at what the ITS industry still needs to do to get to where it needs to be
  • Report shows Oslo, London and Amsterdam lead ‘green’ cities ranking
    April 28, 2017
    London-based Centre for Economics and Business Research (CEBR) has presented its ranking of 35 ‘green’ cities, sponsored by smartphone chip maker Qualcomm. The report ranks 35 global cities based on their level of progress towards achieving this goal, finding that:
  • Survey: public transport operators look to expand use of real time surveillance
    June 12, 2015
    A survey conducted by the International Association of Public Transport (UITP) and network video supplier Axis Communications has revealed that operators worldwide are continuing to invest in leading edge security technology, with the majority interested in adopting more widespread use of real-time surveillance and advanced video analytics to better protect their passengers, equipment and installations.
  • ARTBA president: what happened to the hoverboards?
    October 28, 2019
    What keeps Dave Bauer up at night? David Arminas caught up with the head of ARTBA at his Washington, DC office during daylight hours Dave Bauer doesn’t really have many sleepless nights. He might sleep, though, with one eye open, just in case. “We have become a much more divided country politically,” says Bauer, president of ARTBA – American Road and Transportation Builders Association. “Whether you are thinking about federal government, or state or local government, there’s a hostility now in our politi