Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • MaaS Markets conference leads delegates from concept to delivery
    December 5, 2016
    MaaS Market is ITS International’s first conference and will provide delegates with the information they need to move from concept to delivery.
  • Traffex snapshot reveals enforcement advances
    July 24, 2017
    An indication of just how far beyond spot speed and red light the enforcement sector has progressed was evident in the range of new and improved equipment on display at the recent Traffex event in Birmingham. One of the key trends, particularly in the UK but also evident elsewhere, is the increase in average speed enforcement, according to RedSpeed’s managing director Robert Ryan, who predicts a big increase in installations this year. “The price point has reached a level authorities can afford,” he says, a
  • Running on empty
    May 2, 2018
    Drivers are an increasingly rare species on Europe’s commuter metros as unattended train operation is embraced. David Crawford takes a low-speed tour of the continent’s capitals to see what’s happening. Unattended train operation (UTO) is fast becoming the norm for Europe’s metros, on existing as well as new lines. November 2017 statistics published by the International Association of Public Transport (UITP) show the continent as having 28% of the global total of route km on lines operating at the ultimate
  • After two decades of research, ITS is getting into its stride
    June 4, 2015
    Colin Sowman gets the global view on how ITS has shaped the way we travel today and what will shape the way we travel tomorrow. Over the past two decades the scope and spread of intelligent transport systems has grown and diversified to encompass all modes of travel while at the same time integrating and consolidating. Two decades ago the idea of detecting cyclists or pedestrians may have been considered impossible and why would you want to do that anyway? Today cyclists can account for a significant propor