Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Swarco matrix signs help reduce bridge strikes at London hotspot
    March 7, 2017
    Six full colour full matrix electronic warning signs from Swarco Traffic have helped Network Rail and Transport for London (TfL) to reduce the number of oversized lorries hitting a railway bridge on London’s South Circular road by more than a third since being installed last summer. In the six-month period from January to July 2016 before the signs were introduced there were 11 crashes at the Thurlow Park Bridge in Tulse Hill. In the six months since their installation, there have only been seven inciden
  • Mega trends will challenge transport technology
    June 5, 2015
    Jon Masters investigates some of the longer term trends that will shape transportation over the next 20 years. Business analysts and investors have already placed their bets on a future of technological smart mobility services. In December last year, the Wall Street Journal reported that Uber, the on-demand taxi and lift share smartphone app and start-up business, had been valued at $41.2 billion which, as the Journal reported, is an incredible vote of confidence for a company only five years old.
  • Transit Windsor rolls out intelligent transportation system
    February 17, 2017
    Transit Windsor in Ontario, Canada has begun the testing phase of its new intelligent transportation system (ITS) as part of an ongoing effort to create a more efficient, safer and more user-friendly public transit system. Currently, ten Transit Windsor buses are equipped with the new system and providing automated stop announcements. This system provides onboard voice and visual announcements, which include next stop messages. Voice announcements are coordinated with display signs inside the bus. Pre-b
  • Is driver information heading for multi-channel mayhem
    October 22, 2013
    Colin Sowman talks to TRL’s research director Dr Alan Stevens about the future for cash-strapped road authorities’ driver information systems.