Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Video analytics enhances urban rail safety
    December 16, 2016
    David Crawford explores some promising innovations for North American commuters. North America is experiencing a surge in commuter rail and metro development. The US now has 75 light rail and metro networks in operation; and California, in particular, is actively exploring ways of developing the state’s existing passenger rail operations into a fully integrated system.
  • Debating contactless toll charging by smartphone
    April 25, 2012
    Developments in the mass transit sector could provide indicators of potential for greater use of mobile consumer electronic devices for charging and tolling, according to Consult Hyperion’s Mike Burden. However, opinion among toll system suppliers is divided. Jason Barnes reports The combination of mass-market devices and their protocols, typified by smartphones featuring near field communication (NFC), points to some exciting cross-fertilisation possibilities in the charging and tolling sector, says Consul
  • Network Rail launches digital strategy to improve travel experience
    May 14, 2018
    Network Rail will carry out a digital railway strategy to help ensure that all new UK trains and signalling are digital or digital ready from 2019. The upgrade is aimed at improving the speed, punctuality and safety of the service. New digital rail technology will be utilised with the intention of allowing trains to run closer together and provide more frequent services. In addition, passengers are expected to be provided with improved mobile and WiFi connectivity. Train drivers will receive real-time
  • Here’s HD AV map prepared for 5G
    June 17, 2019
    The emergence of 5G may not be necessary to provide a high-definition map for autonomous driving, says Matt Preyss from Here Technologies. Ben Spencer asks why 5G is a hot topic worldwide, with the potential for faster transfer of information eagerly awaited by those convinced that it will be a game-changer for the ITS industry. High-definition (HD) maps are essential to allow autonomous vehicles (AVs) to understand their environment, and operate safely within it in relation to other road users and p