Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Great (shared) mobility expectations
    December 19, 2024
    An invitation to attend Movmi's Shared Mobility Fall Masterclass changed the way Adam Hill looked at micromobility - in particular his own attitude to risk
  • Delivering accurate bus information
    July 27, 2012
    John C. Toone, King County Metro, describes the transition to an IntelliDrive-led approach to communication and information sharing in line with the introduction of a new bus rapid transit service. King County Metro (KC Metro), which serves Seattle, Bellevue and over 20 suburban towns, has been active in the development of intelligent transportation systems for many years. It has operated a signpost-based AVL system for more than a decade and has used this to provide bus location information to the public o
  • US small business research program to develop pedestrian traffic signal app
    October 26, 2015
    With the growing numbers of pedestrian fatalities in mind, the Federal Highway Administration, through the US Department of ‘Transportation’s Small Business Innovation Research (SBIR) program, awarded a contract to Savari to develop SmartCross, a traffic signal interface app for smartphones. The SmartCross application interfaces with traffic signal systems that control the traffic lights and receives information about the pedestrian signal. Sending signals between the pedestrian’s phone and the nearest t
  • Ticketless travel for London’s commuters?
    April 4, 2013
    London's commuters will be able to use their mobile phones and bank cards for travel across the city, if Transport for London's (TfL) plans come to fruition. Thousands of London bus users already pay their fares using contactless bank cards instead of TfL Oyster cards, which have been widely used over the past decade. Users pay different charges for different London Underground zones and for train travel, so TfL has to decide on suitable payment mechanisms, and could drive the widespread adoption of systems